Rhonda Coffee and Tea (“Company,” “we,” “us,” or “our”) stands behind the quality of our products. Our coffee is roasted to order in small batches once you place your order, rather than pulled from pre-roasted warehouse stock, so that it ships to you as fresh as possible. This return policy explains how that roast-to-order process affects returns and refunds, and it applies to all purchases made through our website.
Because roasting begins shortly after an order is placed, cancellation requests must be received within twelve (12) hours of placing your order. After that window, your coffee may already be in production and cannot be canceled or modified.
To cancel, email us at info@rhondacoffeeandtea.com or contact us via live chat with your order number.
Because each bag is freshly roasted specifically for your order, we are not able to accept physical returns of opened or unsealed coffee, ground coffee, or single-origin/blend products for hygiene and food-safety reasons. Once a bag has been opened, it is considered final sale. Please do not send coffee back to our fulfillment partner or us — returned coffee cannot be resold and must be discarded, so it isn’t a cost-effective or practical solution for either of us.
If you would like to return an unopened, resalable item for a reason other than a defect (for example, you changed your mind), please contact us within thirty (30) calendar days of delivery. Approved returns must be in original, unopened, and resalable condition, in original packaging with seals intact, and accompanied by your order number.
If an order is delayed, misdirected, or otherwise affected because of incorrect information you provided at checkout (for example, an incorrect shipping address, email, or product selection), you are responsible for the cost of correcting it. We’re happy to help make it right quickly — simply contact us and place a corrected order, and we’ll prioritize getting it to you.
If we make an error on our end — such as sending the wrong item, wrong roast or grind, wrong label, or a defective product (e.g., stale, off-taste, or a compromised seal) — we take full responsibility. We will replace it at no cost to you or issue a full refund, including expediting the corrected order. Please notify us within seven (7) calendar days of delivery with photos of the issue and the packaging.
Sometimes an issue is outside everyone’s control — for example, a package damaged in transit, lost, stolen after delivery, or marked “delivered” but not received. In these cases, we’ll work with you to resolve it, which may include filing a claim with the carrier, sending a replacement, or issuing a refund at our discretion. This is not an automatic entitlement, and the resolution may depend on the carrier’s findings. Please report the issue within seven (7) calendar days of the delivery date (or expected delivery date, for missing packages).
Rhonda Coffee and Tea currently ships only within the United States. We do not offer international shipping at this time; orders cannot be placed for delivery outside the U.S.
To start a return, replacement, or refund request, contact our customer support team at:
Email: info@rhondacoffeeandtea.com
Live chat: available on our website during business hours
Please include your full name, order number, the item(s) affected, the reason for your request, and photos if the issue is damaged, defective, or an incorrect item.
For the limited cases described in Section 3.2, you will receive return instructions and a Return Merchandise Authorization (RMA) number by email before shipping anything back. Please do not ship items back without an RMA number, as unauthorized returns cannot be processed. For issues covered in Sections 3.5 and 3.6 (our error, or nobody’s fault), we do not require the product to be mailed back to us — these are resolved through a replacement or refund instead.
Once your replacement or refund request is approved, we will process it within five (5) to ten (10) business days.
Refunds are issued to the original payment method used at checkout.
Since shipping is free on all orders, there is no shipping charge to refund. For approved change-of-mind returns, a restocking fee of 15% may apply.
If you haven’t received your refund within 15 business days of approval, please check with your bank or card issuer first, then contact us with your order number.
We do not process direct exchanges. If you’d like a different roast or size, please follow the process above for the original item and place a new order separately.
To the maximum extent permitted by applicable law, Rhonda Coffee and Tea’s liability for any claim arising from the purchase or use of our products is limited to the purchase price paid for the product in question. We are not liable for any consequential, incidental, or indirect damages.
This policy is governed by the laws of the State of Florida, USA, without regard to conflict of law provisions. Disputes are subject to the exclusive jurisdiction of the courts located in Sarasota County, Florida.
We may update this Return Policy at any time; changes take effect immediately upon posting. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Email: info@rhondacoffeeandtea.com
Phone: (330) 416-8838
Address: 570 La Vista West Lodi, OH 44254
