This Shipping Policy governs the shipment of all products purchased from Rhonda Coffee and Tea (“Company,” “we,” “us,” or “our”) through our website. By placing an order, you (“Customer,” “you,” or “your”) agree to the terms set out here.
Our coffee is roasted in small batches to order, guided by customer demand rather than pulled from pre-roasted warehouse stock, so it ships as fresh as possible. Orders are typically roasted and prepared for shipment within one (1) to five (5) business days of order confirmation. Orders are processed Monday through Friday, excluding public holidays; orders placed on weekends or holidays begin processing the next business day.
We reserve the right to hold any order for verification. If we need additional information, we will contact you using the email or phone number provided at checkout; delays caused by verification are not our responsibility.
If an item is temporarily out of stock, we will notify you within two (2) business days with the option to wait, substitute the item, or cancel for a full refund.
Orders are roasted and fulfilled on our behalf by our roasting and fulfillment partner from the following facility:
30650 Rancho California Rd, Ste D406 #312, Temecula, CA 92591, United States
Maximum handling time before an order ships is five (5) business days, Monday through Friday.
Orders ship via USPS standard ground shipping. Once your order leaves our fulfillment facility, standard ground delivery typically takes an additional one (1) to five (5) business days, depending on your location, for a total of roughly two (2) to ten (10) business days from order confirmation to delivery.
Standard Shipping (USPS): 1–5 business days in transit after roasting; free on all orders.
We ship to valid P.O. Boxes and APO/FPO addresses via USPS standard shipping.
Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to the carrier’s tracking page. Tracking information can take up to 48 hours to update after your shipping confirmation is sent; we are not responsible for delays in the carrier’s tracking system.
We are not able to edit a shipping address on an order once it’s placed. If you notice an incorrect address, please contact us within twelve (12) hours of placing the order with your order number and the correct address, and do not place a second order in the meantime. After 12 hours, the order may already be in production and cannot be changed.
If an order has already shipped, we’re unable to recall or redirect it. Reshipping to a corrected address is treated as a new, separately paid order.
Title to the products and risk of loss pass to you once the carrier accepts the package from us.
If tracking shows your package as delivered but you haven’t received it, please contact the carrier directly to file a claim, as we are not liable for packages confirmed delivered by the carrier. We recommend requiring a signature on delivery for high-value orders if available at checkout.
If tracking hasn’t updated within seven (7) business days of the expected delivery date, contact us and we will initiate a trace with the carrier; trace investigations can take up to 14 business days.
You’re responsible for entering a complete and accurate shipping address at checkout; we ship to the exact address provided. If a package is returned to us due to an incorrect address, a missed pickup, or a refused delivery, you’ll be responsible for any return fees charged by the carrier and the cost of reshipping if you’d like the order sent again.
If your package arrives with visible external damage, please refuse the delivery if possible, or note the damage on the carrier’s delivery record before signing. If the product itself is damaged despite intact packaging, notify us within seven (7) calendar days of delivery with photos — see our Return Policy for the replacement/refund process.
We are not liable for delays or failures in shipping caused by events beyond our reasonable control, including natural disasters, pandemics, war or civil unrest, labor strikes, carrier delays, or governmental actions. We will make reasonable efforts to notify you and fulfill your order as soon as practicable.
We offer free standard shipping via USPS on all orders within the United States — no minimum order value required.
Email: info@rhondacoffeeandtea.com
Phone: (330) 416-8838
Address: 570 La Vista West Lodi, OH 44254
We may amend this Shipping Policy at any time; changes take effect immediately upon posting. Continued use of our website constitutes acceptance of the updated policy.
This policy is governed by the laws of the State of Florida, USA, without regard to conflict of law principles. Disputes are subject to the exclusive jurisdiction of the courts located in Sarasota County, Florida.
